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Just to update this thread. We were able to reproduce the problem of not being able to import devices to the client from the server and it has been queued up for fixing.
You can use this to track its status.
https://kb.nomachine.com/TR09S10372
Where did you install intel-media-sdk and intel-media-driver from? Was it the official repo or a different one?
I have sent you another debug library to install. Do the same as before based on this new lib and submit new logs. Thanks for your patience.
Can you send us the logs from both sides? Follow the instructions here: https://kb.nomachine.com/DT07S00243
(make sure that after enabling logs, you reproduce the problem, then gather up the logs)
Please send them to forum[at]nomachine[dot]com, making sure to reference your topic’s title in the subject. Thanks!
Edit May 24: no logs received. The following topic could be related to what was discussed here: https://forum.nomachine.com/topic/no-hardware-decode-on-kubuntu-22-04-gtx-1060-6gb/page/2
I configured it that owner needs acceptance. if I do that User A gets logged out automatically no warning and User B sees the asking for permission screen. How is that possible?
We have opened a Trouble Report for this incorrect behaviour. You can track it using the link below.
Removing ‘Owner’ from VirtualDesktopAccessNoAcceptance will ask for permission during creating virtual sesssion
https://kb.nomachine.com/TR04U10834Sessions with
AgentX11VectorGraphics 1are not affected.Hi, what’s the desktop environment of the Ubuntu machine? Is Wayland running there? Is this a virtual machine? Can you send us the home/.nx folder from that machine?
Sorry to hear you had problems with port-forwarding. Network will remove all of that, and make connecting to your remote desktop much simpler. Network is our topmost priority right now and will be released with version 9.
We are not aware of UBS forwarding not working after a Windows 11 update, but we’re investigating anyway. Can you confirm that USB redirection was working on those affected clients before a Windows 11 update?
Apologies for replying now. I thought I had responded. NoMachine has logs on both sides. If you want us to check what is happening on the server side, we can take a look at the logs for you. Please follow the instructions here https://kb.nomachine.com/DT07S00243 and then submit them to forum[at]nomachine[dot]com making sure to use the title of the topic as the subject of your email. We’ve since released 8.4, so please update to the latest version if you can.
Please see https://forum.nomachine.com/topic/disable-of-balloon-notifications-in-v8-not-available#post-40204 and also this thread to which you posted your follow-up. Are you using NoMachine in the same way as described in the this topic?
Is it headless or does it have a monitor attached?
Or is Ubuntu installed in a VM?
What desktop environment is running there?
Is Wayland the display server?
Regather the logs like last time and submit so we can take a look (still from the debug version you installed).Thanks.
Sorry, I should have been clearer.
The place where the logs are stored on the Windows client is: C:\Users\<yourusernamehere>\.nx. Do you see the logs there?
If I start the connection in Viewport mode, and then switch to resize, it doesn’t seem to do anything.
Now it seems the problem is different. Toggling resize doesn’t do anything at all? Before we understood it changed (badly) and you had blurry text.
So we need logs, from the player because our attempts to reproduce have not been successful.
And they should be of this latest test we asked you to do.
Select the Don’t delete log files on exit checkbox in the NoMachine UI on the client side ( -> Settings -> Player -> Security panel) before launching the client to reproduce the problem and perform the various steps we asked last time.
Then collect logs manually: create a compressed archive of the .nx directory in the user’s home.
On Windows the .nx folder is hidden. To find it, write the following in the address bar or the file browser:
%USERPROFILE%\.nx
Otherwise navigate through the computer folder to the user’s home and insert .nx in the navigation toolbar to reach it. The path can be something similar to: C:/Users/nomachine/.nx.
Send the file to forum[at]nomachine[dot]com using the topic’s title as the subject of your email. Thanks!
We are not aware of any problems with file-transfer across the product suite. You are using the Free Edition and FT is available on that, as it is with the Enterprise Desktop for commercial use.
Is the connecting user the same user that is currently logged into the physical desktop? If it is not, this could explain why you can’t interact.