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The Trouble Report was solved in the following software update: https://kb.nomachine.com/SU05W00266. Please update to NoMachine 9 if you’ve not done so already. Thanks.
Hello,
To help us diagnose the issue, could you please run the following commands on your system and send us the resulting output files?
systemctl –user status pulseaudio.* pipewire.* pipewire-pulse.* > systemctl_status.txt
pactl info > pactl_info.txt
pactl list sinks > pactl_sinks.txt
pactl list sources > pactl_sources.txtOnce you have these files, please compress them into a single archive (for example, audio_logs.zip) and attach it to your next message.
Thank you for your help—this information will allow us to investigate the problem more effectively.
We are not able to reproduce this. Can you send us the logs? Go to Settings > Server > Security, set log level to 9, reproduce the problem, then “take logs “. For full instructions see this document: https://kb.nomachine.com/DT08U00298. Send us the complete file, you can either attach here or send directly to forum[at]nomachine[dot]com, making sure to reference the title of the topic as the subject of your email. Thanks!
Yes, this is expected behavior. We implement a custom Authentication Package integrated with the Local Security Authority (LSA), which is responsible for several functions, including user authentication via public key mechanisms and launching nxserver.exe during system startup under the appropriate security context.
Please refer to https://forum.nomachine.com/topic/silent-notifications.
Hi, if I get exactly what you are asking for, you’d like a simple notification, bubble or change of colour of the task bar icon, signalling there is a notification but without the notification popping up. Is this correct?
The problem with removing the notification is that these notifications are extremely important for the security, given that we are talking about an application that lets other people connect when you are doing something critical on the screen. We deal with this specific problem, in this specific article here: http://www.nomachine.com/AR07W01313.
That said, when you are in an environment where activity between users is very open, where people work all day together and where what is on the screen is shared information and a pop-up may not be necessary, for the simple nature of the environment in which you work, we could reconsider our approach, for example, with a configuration key could be a possibility. We listen to our users, of course, and we are monitoring how many other people are requesting the same.
Hi, the white screen issue can be tracked by monitoring the Trouble Report available here: https://www.nomachine.com/TR07W11459. The fix has been scheduled for the next maintenance, version 9.1.
Can you send us the logs of the server? Go to Server settings > Security > Take logs. Submit them here or send directly to forum[at]nomachine[dot]com making sure to reference the title of this topic, thanks!
We are unable to reproduce the slowness you encounter. Can you send us the logs from the server?
You can find detailed instructions on how to gather them here: https://kb.nomachine.com/DT08U00298. In the UI please set the level to 9.Please send them to forum[at]nomachine[dot]com, making sure to reference the topic as the subject of the email. Thanks!
You have two options:
– if you want to connect using the public IP of the remote host, follow the instructions in this article: https://kb.nomachine.com/AR04S01122. It is likely you need to enable port-forwarding.
– if you are unable to connect because the remote server does not have a public IP, it’s not accessible from outside its network, or you are unable to configure port-forwarding, try NoMachine Network, https://www.nomachine.com/network. You connect with the server’s Machine Id instead of its IP address. First add it to NoMachine Network to obtain its Machine Id, then use that to connect from your Player (login first). If you want to give it a try, contact us through the Contact Request form.
Hi, rest assured that NoMachine already adopts techniques and interventions to grant the maximum level of security. Accurate design, cross-functional review of the code, static and dynamic tests including the programmatic checks made with profiler and debugger tools help to reduce the possibility of memory corruptions or other vulnerabilities in the NoMachine code. That said we are going to enable additional ASLR and DEP protection for the NoMachine client/server programs in one of the next releases.
Brian, can you write to us privately to confirm what User Id you are using for the 2FA connection request? We will check to see if there was a pairing request.
Thanks Prestonmcafee for submitting your feedback. I understand that now everything is working correctly, which is good news. We’ll be looking at how to make the “accept pop up” more visible and will analyse how to improve the configuration of 2FA overall, including the wording.