Britgirl

[Britgirl]

I configured it that owner needs acceptance. if I do that User A gets logged out automatically no warning and User B sees the asking for permission screen. How is that possible?

We have opened a Trouble Report for this incorrect behaviour. You can track it using the link below.

Removing ‘Owner’ from VirtualDesktopAccessNoAcceptance will ask for permission during creating virtual sesssion
https://kb.nomachine.com/TR04U10834

Sessions with AgentX11VectorGraphics 1 are not affected.

[Britgirl]

Hi, what’s the desktop environment of the Ubuntu machine? Is Wayland running there? Is this a virtual machine? Can you send us the home/.nx folder from that machine?

[Britgirl]

Sorry to hear you had problems with port-forwarding. Network will remove all of that, and make connecting to your remote desktop much simpler. Network is our topmost priority right now and will be released with version 9.

[Britgirl]

We are not aware of UBS forwarding not working after a Windows 11 update, but we’re investigating anyway. Can you confirm that USB redirection was working on those affected clients before a Windows 11 update?

[Britgirl]

Closed. Issue was caused by user’s own security hardening changes for the file /etc/pam.d/su.

[Britgirl]

Apologies for replying now. I thought I had responded. NoMachine has logs on both sides. If you want us to check what is happening on the server side, we can take a look at the logs for you. Please follow the instructions here https://kb.nomachine.com/DT07S00243 and then submit them to forum[at]nomachine[dot]com making sure to use the title of the topic as the subject of your email. We’ve since released 8.4, so please update to the latest version if you can.

[Britgirl]

Please see https://forum.nomachine.com/topic/disable-of-balloon-notifications-in-v8-not-available#post-40204 and also this thread to which you posted your follow-up. Are you using NoMachine in the same way as described in the this topic?

[Britgirl]

Is it headless or does it have a monitor attached?

Or is Ubuntu installed in a VM?

What desktop environment is running there?

Is Wayland the display server?

[Britgirl]

Regather the logs like last time and submit so we can take a look (still from the debug version you installed).Thanks.

[Britgirl]

Sorry, I should have been clearer.

The place where the logs are stored on the Windows client is: C:\Users\<yourusernamehere>\.nx. Do you see the logs there?

[Britgirl]

If I start the connection in Viewport mode, and then switch to resize, it doesn’t seem to do anything.

Now it seems the problem is different. Toggling resize doesn’t do anything at all? Before we understood it changed (badly) and you had blurry text.

So we need logs, from the player because our attempts to reproduce have not been successful.

And they should be of this latest test we asked you to do.

Select the Don’t delete log files on exit checkbox in the NoMachine UI on the client side ( -> Settings -> Player -> Security panel) before launching the client to reproduce the problem and perform the various steps we asked last time.

Then collect logs manually: create a compressed archive of the .nx directory in the user’s home.

On Windows the .nx folder is hidden. To find it, write the following in the address bar or the file browser:

%USERPROFILE%\.nx

Otherwise navigate through the computer folder to the user’s home and insert .nx in the navigation toolbar to reach it. The path can be something similar to: C:/Users/nomachine/.nx.

Send the file to forum[at]nomachine[dot]com using the topic’s title as the subject of your email. Thanks!

[Britgirl]

We are not aware of any problems with file-transfer across the product suite. You are using the Free Edition and FT is available on that, as it is with the Enterprise Desktop for commercial use.

Is the connecting user the same user that is currently logged into the physical desktop? If it is not, this could explain why you can’t interact.

[Britgirl]

So, logs show the following:

4791 5440 2023-04-08 14:53:12 989.801 QsLibraries/QsLibraries: Libraries are not loaded.
4791 5440 2023-04-08 14:53:12 989.834 QsLibraries/QsLibraries: Loading ‘libva.so’.
4791 5440 2023-04-08 14:53:12 989.904 QsLibraries/QsLibraries: WARNING! Failed to load ‘libva.so’

A possible fix for that is to try adding symbolic link libva.so that will link to your libva.so library (which is probably named something like libva.so.1 or libva.so.2).

1. Find libva.so.X on your system. You can do that using:

a) find / -name "libva.so*"

or

b) ldd $(which vainfo)

and see where libva.so points

2. then cd into that directory where libva.so.X is placed, i.e., cd /usr/lib/x86_64-linux-gnu

3. create symbolink link that will be called libva.so and will point to libva.so.X

sudo ln -s libva.so.X libva.so

4. restart nxserver, connect again and see if it works. If not, regather the logs like last time and submit so we can take a look (still from the debug version you installed).

[Britgirl]

Logs are being analyzed. Thanks!

[Britgirl]

Is Wayland running there or is it X.org? And on the server you can connect to, is it exactly the same desktop environment and display server?

Logs would be useful from the server.

In a terminal run nxserver --enable all, nxserver --restart, reproduce, nxserver --collect, and then send the logs by email to forum[at]nomachine[dot]com making sure to use the title of this topic as the subject of your email.

Full instructions on how to extract logs are here:

https://kb.nomachine.com/DT07S00243

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