Forum Replies Created
-
Posts
-
Hi, the logs need to be extracted from the server machine you are trying to connect to (they appear to be from the Player). The steps in the link I pasted need to be executed on that Linux host. Enable debug (steps 1-3) on the Linux server, go to your Windows machine (or another Linux), connect and reproduce the problem, gather the logs from the Linux host where you enabled debug.
Can you also tell us the desktop environment that is running on the problematic Linux host?
Hi, no news yet. Priority right now is to get v9 released and then work can start on the new features that are in the roadmap.
Hi, please enable debug and send us the logs from the server machine. You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243
Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!
Hi,
to connect over the Internet using NoMachine, follow the instructions here: https://www.nomachine.com/getting-started-with-nomachine#internet.
You can connect from mobile devices as well. The app for iPad can be downloaded from the Apple app store, https://apps.apple.com/us/app/nomachine/id874286563.
Hello, grabbing the keyboard or mouse in webplayer is not possible. What you can do is enable the on-screen keyboard which will let you press the Windows key in the remote PC. Please see https://kb.nomachine.com/DT07S00238#5.
Hi, to make your computer headless, you could try killing X and using our own virtual framebuffer, see this article for more details, https://kb.nomachine.com/AR03P00973, point 1.
Bugizozi, the output indicates that you should follow either of the two options in my previous reply.
Provided the email address you indicated (it was removed for privacy reasons) is the account you see when going to Windows Settings -> Accounts, you can log in. Are you able to log in using the name of the account in short format (Local Account ‘username’ which you can see when going to C:\Users) and password?
Logs from any of the Windows computers would be useful after having tried to connect and authenticate using your regular account credentials (the email you mentioned and password) as per the instructions here: https://kb.nomachine.com/DT07S00243. Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!
The fact you also can’t connect with other protocols SCP and SSH suggests a problem on your Windows machine and not on the NoMachine server. It would be useful to see the full logs to understand if the Windows machine is actually connecting to the correct server.
The hosts.crt stores the fingerprints of known hosts, as received from the server hosts themselves. If a different fingerprint is found, or the fingerprint has changed again, it means that you are possibly not connecting to the server you expect, but to another. Tracert can be useful to trace the network traffic routing.
You can find information about how and where NoMachine keys, certificates and fingerprints work in the following documentation:
https://kb.nomachine.com/AR10K00729
How to verify the NoMachine server host fingerprint informationhttps://kb.nomachine.com/DT07S00229
Section 1. Keys and CertificatesHi, the PIN is not accepted when connecting to the desktop remotely. You must use the password that you set up during the creation of your account. See more about this here: https://kb.nomachine.com/AR03S01118, quoting what is written there:
Windows supports the following formats for the account names. They can all be used to log-in by NoMachine:
1) User Principal Name: username@domain
2) Down-Level Logon Name: domain\username
3) Short format name, just ‘username’, domain is implicit.
This is not really a different format, since it is just the Down-Level Logon Name without the domain part.Ref. https://docs.microsoft.com/en-us/windows/win32/secauthn/user-name-formats
In addition to formats above, there is also the possibility to associate a ‘friendly name’ or nickname to the account. The friendly name, which corresponds to the ‘Full name’ in the account settings, can’t be used to log-in by NoMachine. You need to use instead the name of the account, which is unique and corresponds to the ‘Username’ field in the account settings.
No such option exists I’m afraid. Can you tell us what you would like to achieve? It might be possible to do it in some other way?
Is there an application maybe grabbing the cursor. You could try installing
xdotooland run the commandxdotool key XF86Ungrabwhen the problem occurs, to verify if the cursor works correctly. If it does work correctly, it means another application is grabbing the cursor.
It is a combination of 2 issues. One is documented here, https://kb.nomachine.com/TR05V11141, which causes the default capture method (EGL) to fail. The second issue occurs when using the fallback method (DRM) and it is due to an unexpected colorspace format which we’re still investigating and will keep you posted.
It could be the already known issue here: https://kb.nomachine.com/TR05V11141. But we would like to check to make sure. Are you able to send us the logs from the server machine? You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243. Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!